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Build a Service Management SaaS in Minutes With AI

Create your service management saas in minutes with AI. Add user accounts, billing, and backend from a prompt, and launch without coding.

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Emergent Key Features for Building a Service Management SaaS

Users do not care about incidents and changes. They care whether the service they rely on is working right now.

Reported in Services, Not Tickets


Availability and issues expressed against the business services people recognise, which is what makes the reporting meaningful outside the team.

A Catalogue People Can Actually Use


Requests raised from a list of things you provide with the information required captured up front, rather than a free text form generating clarification.

Changes Linked to the Incidents That Follow


Every incident checked against what changed immediately before, which turns change failure rate into something you can genuinely reduce.

Problems Separated from Incidents


Recurring incidents grouped into an underlying problem with its own ownership, otherwise the same fault is fixed repeatedly and never resolved.

Service Dependencies Recorded


What each service relies on, so the impact of a component failure is known immediately rather than discovered by users reporting it.

Standards by Service Criticality


Response and resolution targets that differ by how critical the service is, rather than one target applied uniformly and met for nothing important.

Service Management SaaS Use Cases You Can Build in Minutes

Service Catalogue

Ask for a Thing, Not Describe a Problem

Requests raised from a catalogue of what you actually provide, required information captured at submission, approvals routed automatically where needed, and expected fulfilment time shown before someone submits.

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window.awbMockup = { serviceCatalogue: "Build a service catalogue where requests are raised from a list of what you actually provide, required information is captured at submission, approvals route automatically where needed, and expected fulfilment time is shown before someone submits.", incidentManagement: "Build an incident management app organising incidents by affected business service and severity, showing users impacted, measuring time to acknowledge and resolve against targets set by service criticality, and grouping repeat incidents for problem management.", changeAndProblem: "Build a change and problem app showing changes by service with approval and outcome, incidents occurring within a window after each change, change success rate, recurring incidents raised as problems with root cause, and known errors with workarounds.", serviceReporting: "Build a service reporting app showing each business service with availability against target, current status, open incidents affecting it, the infrastructure it depends on, twelve month trend, and services that have breached their target more than once."};

Incident Management

Prioritise by Service Impact

Incidents by affected service and severity, users and business services impacted, time to acknowledge and resolve against targets set by criticality, major incidents with a timeline, and repeat incidents grouped.

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Prioritise by Service Impact

Incidents by affected service and severity, users and business services impacted, time to acknowledge and resolve against targets set by criticality, major incidents with a timeline, and repeat incidents grouped.

Change and Problem

Which Change Caused It

Changes by service with approval and outcome, incidents occurring within a window after a change, change success rate, recurring incidents raised as problems with root cause, and known errors with workarounds.

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window.awbMockup = { serviceCatalogue: "Build a service catalogue where requests are raised from a list of what you actually provide, required information is captured at submission, approvals route automatically where needed, and expected fulfilment time is shown before someone submits.", incidentManagement: "Build an incident management app organising incidents by affected business service and severity, showing users impacted, measuring time to acknowledge and resolve against targets set by service criticality, and grouping repeat incidents for problem management.", changeAndProblem: "Build a change and problem app showing changes by service with approval and outcome, incidents occurring within a window after each change, change success rate, recurring incidents raised as problems with root cause, and known errors with workarounds.", serviceReporting: "Build a service reporting app showing each business service with availability against target, current status, open incidents affecting it, the infrastructure it depends on, twelve month trend, and services that have breached their target more than once."};

Service Reporting

Availability People Recognise

Each business service with availability against target, current status, open incidents affecting it, the infrastructure it depends on, twelve month trend, and services that have breached target more than once.

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window.awbMockup = { serviceCatalogue: "Build a service catalogue where requests are raised from a list of what you actually provide, required information is captured at submission, approvals route automatically where needed, and expected fulfilment time is shown before someone submits.", incidentManagement: "Build an incident management app organising incidents by affected business service and severity, showing users impacted, measuring time to acknowledge and resolve against targets set by service criticality, and grouping repeat incidents for problem management.", changeAndProblem: "Build a change and problem app showing changes by service with approval and outcome, incidents occurring within a window after each change, change success rate, recurring incidents raised as problems with root cause, and known errors with workarounds.", serviceReporting: "Build a service reporting app showing each business service with availability against target, current status, open incidents affecting it, the infrastructure it depends on, twelve month trend, and services that have breached their target more than once."};

Build your service management SaaS in four steps

The business services you provide, what each depends on, criticality and the response targets that follow, and the catalogue of things people can request.

Define your services before your tickets

The business services you provide, what each depends on, criticality and the response targets that follow, and the catalogue of things people can request.

Connect identity, monitoring and your asset records

Okta or your directory for who is asking, monitoring for automatic incident creation, and your asset or configuration records for dependencies. Incidents link to the services affected.

Add a service without redoing the catalogue

A new business service, a different criticality, an extra catalogue item, changed approval routing. Existing incidents and their history remain against the services they affected.

Publish service availability before improving it

Report against services honestly for a month, because that changes the conversation with the business more than any process improvement will.

Why choose Emergent?

Most tools give you a demo you have to rebuild. Emergent gives you a product that is ready to run.

ComparisonOther Tools
Built forDemos and MVPsProducts you keep growing
What you getFront end shell onlyFull stack, wired end to end
Backend and databaseSet it up yourselfBuilt and connected for you
CustomizationSurface level stylingDeep workflow control
Integrations and APIsManual glue workConnected from a prompt
Code ownershipLocked to the platformClean code you can export
Time to launchWeeks of patching and setupLive the same day

Pick the Pricing Plan That Works for You

Choose the plan that fits your building ambitions. From weekend projects to enterprise applications, we've got you covered.

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Free
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10 free monthly credits
Unlock all core platform features
Build elegant Web and Mobile experiences
Instant access to the most advanced models
One-click LLM integration
Standard
Perfect for first-time builders
Annual
$20 / month
Everything in Free, plus:
Build web & mobile apps
Private project hosting
100 credits per month
Purchase extra credits as needed
GitHub integration
Fork tasks
Pro
Built for serious creators and brands
Annual
$200 / month
Everything in Standard, plus:
1M context window
Ultra thinking
System Prompt Edit
Create custom AI agents
High-performance computing
750 Monthly Credits
Priority customer support
Enterprise
For large organizations with custom needs
Custom
Everything in Business, plus:
User-Level Credit Limits
Audit Logs
Self Hosted Database Support
Priority SLA and Support
User Groups
Deploy apps in your own cloud (VPC setup)
Credit Usage Reports and Analytics Dashboard
Enterprise
For Businesses with custom needs
Custom
Everything in Pro, plus:
Role-Based Access Control (RBAC)
Single sign-on (SSO)
Shared Team Workspaces
Real-time Co-Editing & Coworking

Frequently Asked Questions

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