Build a Tenant Satisfaction Survey for Every Building
Build a tenant satisfaction survey that scores each building, sends low ratings to one manager, and saves answers you own.
Build a tenant satisfaction survey that collects every answer in a database I own.
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What Emergent Builds Into a Tenant Survey
Emergent builds the questions and the table of answers behind them, and a follow-up prompt changes either one.
Sections drafted from your portfolio
Tell Emergent how many buildings you manage and what residents should rate, like repairs and noise. It drafts a section per topic, and you edit any question by prompt.
Every answer tagged with building and unit
Each response saves as a row in a database you own, with building, unit, and survey round attached. Put last spring's repair score beside this spring's in one table.
Low scores reach the person who can act
Set a floor, such as a building average under 3.0, and the app sends that building's manager an email or Slack message with the comments. Buildings above it stay in the report.
One question per screen on a phone
Residents tap through one question per screen from an email link or a mailroom flyer. Emergent sets no cap on responses, for a 40-unit walk-up or a 4,000-unit portfolio.
Reminders that stop once a unit answers
Units that have not answered get an email reminder before the survey closes. Once a resident submits, reminders to that unit stop, and the dashboard shows who is still out.
A survey link on your own domain
Residents open the survey at an address on your own domain, which Emergent includes and which uses credits. On paid plans, the full code exports to your GitHub repository.
How Four Property Teams Act on Answers
One building under 3.0 goes to the regional manager
Calloway Property Group surveys all 412 units each spring, and any building averaging under 3.0 on maintenance response goes to the regional manager. This year, Linden Court averaged 2.6 out of 5 from 58 answers, while every other building scored 3.9 or higher. Teodora Vance got its scores and comments that day.
window.awbMockup = { springResidentSurvey: "Build a spring tenant satisfaction survey for our 4 buildings and 412 units. Ask residents to rate maintenance response, communication, common areas, and safety on a 1 to 5 scale, with a comment box under each. Save every answer with the building and unit. If a building averages under 3.0 on maintenance response, email its scores and comments to the regional manager.", repairFollowUp: "When a work order closes, send the resident 2 questions: was the problem fixed, and how did the visit go. If the answer is No, reopen the work order, assign it to the maintenance supervisor with a due time of 48 hours, and attach the resident's comment.", renewalIntent: "Ask each resident 90 days before their lease ends how likely they are to renew, on a 1 to 5 scale, and why. Put every resident who answers 1 or 2 on a list for the leasing manager with their unit, lease end date, and reason.", moveInSurvey: "Send every new resident 5 yes-or-no questions 14 days after move-in: keys worked, appliances worked, smoke alarms worked, paperwork matched, and the unit was clean. Show the share of yes answers for each question by quarter, and highlight any question under 75%." };
When a resident says the leak is not fixed, the job reopens
When a work order closes at Ferrow Apartments, the resident gets 2 questions: was the problem fixed, and how did the visit go. The resident in unit 4B answered No about a kitchen faucet leak. The app reopened the work order for Gus Pelham, the maintenance supervisor, due within 48 hours, comment attached.
Seven residents unlikely to renew, all on one list
Sable Ridge Apartments asks residents how likely they are to renew, on a 1 to 5 scale, 90 days before the lease ends. Of 38 leases ending in March, 29 residents answered, and 7 chose 1 or 2. Those 7 units went on one list for Corinne Abate, the leasing manager, and 4 of the 7 named parking as the reason.
Clean at move-in for only 13 of 21 new residents
Orchard Mill Lofts sends new residents a yes-or-no survey 14 days after move-in, and 21 answered last quarter. Working keys drew a yes from 20 of 21 and smoke alarms from 21 of 21, but only 13 of 21 said the unit was clean when they arrived. The turnover crew added a deep-clean step to the make-ready checklist.
How to Run a Tenant Satisfaction Survey
Seven steps to run a tenant satisfaction survey that residents finish and that ends in fixes they can see.
Write down what the results will change before you draft a question: next year's repair budget or the landscaping contract. Cut any question that feeds none of them. Put the decision in your prompt, and Emergent drafts the survey around it.
Split "How satisfied are you with maintenance and communication?" into two questions. Pew Research Center says double-barreled questions are difficult for respondents to answer. One topic per question also tells you which part of the service to fix.
Rate repairs and parking on their own before asking how satisfied a resident is overall. Pew Research Center has found that the order in which questions are asked can influence how people respond. Keep the order the same every round.
Keep the same 5-point satisfaction scale on every rating question and in every building. A 3.2 at one property then means the same as a 3.2 at another, and this spring's score lines up against last spring's without any conversion.
Before the link goes out, have 5 residents from different buildings answer it. Pew calls pretesting an essential step in questionnaire design. Rewrite any question two of them read differently, and check that each answer saved with the right unit.
Email the link from the property manager's address and post a printed copy in the mailroom. Keep the survey open for 2 weeks, and send one reminder after the first week to units that have not answered yet.
Within a month of closing, post each building's scores and the 2 or 3 fixes you picked, with a date for each. Ask the same questions next round, and the scores show whether the fixes moved anything.
Why Build Your Tenant Survey on Emergent?
Each tenant answer stays tied to its building and unit in a database you own. Next round's questions change with one prompt.
|
SurveyHero | SurveyMonkey | Microsoft Forms | |
|---|---|---|---|---|
| What you get | Survey, logic, and response database, as code you own | Survey builder with templates, including employee satisfaction | Survey builder with templates, including employee engagement | Surveys, quizzes, and polls with response summaries |
| Pricing model | Credits, no response caps or per-response fees | Free plan, then per-account plans with unlimited responses | Per-user team plans with a seat minimum, billed annually | Free with a Microsoft account; included in Microsoft work and school subscriptions |
| Where responses live | A database table you own, plus any integration | SurveyHero account, EU data centers | SurveyMonkey account | Microsoft Forms, with export to Excel |
| Code ownership | Full code export to GitHub on paid plans | None | None | None |
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